Frequently Asked Questions
Everything you need to know about your AVerMedia gear.
How do I ensure my capture card is compatible with my PC?
You can verify compatibility by checking the 'Technical Specifications' on each product page or by downloading our 'Compatibility Tool' software which scans your system hardware to ensure optimal performance.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do AVerMedia products come with a warranty?
Yes, all our electronics come with a standard one-year limited warranty that covers manufacturing defects. You can extend this coverage by registering your product on our official website within 30 days of purchase.
What is your return policy for opened products?
We offer a 30-day return policy. If the product is opened, it must be returned with all original packaging and accessories. A restocking fee may apply if items are missing or damaged.
How can I update the firmware on my streaming microphone or webcam?
Firmware updates are managed through our 'AssistCentral' utility. Simply download the software from our support page, connect your device, and follow the on-screen prompts to install the latest version.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.