Returns & Exchanges

At AVerMedia, we stand behind the quality of our streaming and gaming gear, offering a 30-day return window for products purchased directly through our official store. If you are not completely satisfied with your hardware, we provide a streamlined process to ensure a hassle-free return or exchange.

Return Process

• 1.
  Initiate RMA Request

  Log in to your account and visit the Support portal to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.

• 2.
  Pack Your Device

  Carefully place the product in its original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.

• 3.
  Ship to Service Center

  Affix the provided RMA shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed to the original payment method within 5-7 business days.